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User Experience Management

NETZ has vast experience in “Per Service Per User” and “Per Device” Analytics.
Our consultants are experts on Huawei’s CEM solution and have the Knowledge to adapt on any customer level database.

Areas of our Customer support on user level data are -

  • Tariffs plan based on the current usage of the users
  • New Promotions and Traffic increase ideas based on current usage
  • Probable Billing bypass users (if any) in the network
  • Migration of users from lower technologies like 2G to higher technologies like 4G and 5G
  • Customer Care Department Setup and Training
  • Network Abusers Analysis
  • Detailed Device / Terminal Analysis to find out the best devices of our Network
  • Prediction of users that can cause Customer Complaints
  • Dashboards Design for CXO level Analysis
  • Customer Complaints Solutions
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